Refund Policy

1. Free consultations and assessments

Introductory calls, free consultations, and complimentary assessments requested through the website create no payment obligation and therefore involve no refunds.

2. Written agreements control

If you have a signed proposal, SOW, MSA, or invoice terms, those documents govern fees, milestones, cancellations, and refunds. Where they conflict with this policy, the signed agreement wins for that engagement.

3. Consulting, migration, and project work

Professional services are typically billed for time, milestones, or fixed scope. Once work has started (including discovery, access setup, architecture workshops, or delivery), fees for completed or in-progress work are non-refundable, except:

• Where required by applicable law
• Where we cancel an engagement before meaningful work begins and no deliverable has been provided
• Where a signed agreement expressly provides a refund or credit for unused prepaid hours

4. Prepaid hours and retainers

Unused prepaid hours may be refundable or convertible to credit only if your contract says so. Unless stated otherwise, prepaid retainers are non-refundable after the start date but remain available as service credit until the expiry date in the agreement (if any). Expired unused hours are forfeited unless the contract says otherwise.

5. Managed services and subscriptions

Recurring managed AWS support or monitoring fees are generally non-refundable for periods already started. You may cancel future periods according to the notice period in your agreement (commonly 30 days unless otherwise stated).

6. Staffing / dedicated resources

Dedicated consultant or DevOps hire engagements billed monthly are non-refundable for time already allocated or worked. Early termination fees, if any, appear in the staffing agreement.

7. How to request a refund

Email support@awsconsultant.in with your company name, invoice number, payment date, amount, and reason. We aim to respond within 7 business days. Approved refunds are returned to the original payment method when possible and may take additional time depending on banks or processors.

8. Chargebacks

Please contact us before filing a payment dispute so we can resolve billing issues. Unfounded chargebacks for delivered work may result in suspension of services and recovery of costs permitted by law.

9. Changes

We may update this Refund Policy periodically. The latest version on this page applies to new purchases after the update date. Existing signed contracts keep their original refund clauses unless amended in writing.